Health Services Trainer at Community Health Plan of Washington

Active EE Regular Full TimeProfessional

Main Office, Seattle, WA, US

Job Summary
The Health Services Trainer will implement a comprehensive training program for the Health Services and Medical Management Divisions. The Health Services Trainer will develop, deliver, and update content that supports clinical and non-clinical employees in the execution of Utilization Management, Care Management and Medical Management job functions. 

Essential Functions 
· Conducts training for users on the medical management documentation system and updates internal processes, including the devlepment and ongoing maintenance of training materials, including on-line demos. 
· Performs first level triage of user issues with the medical management documentation system. Resolves all issues that are training related and transfers system or technical issues to business analyst. 
· Provides training support to external users of the medical management documentation system. 
· Supports the development and maintenance of program training tools, such as job aids and desk procedures. 
· Partners with operational and team quality assessment program staff in order to use audit findings to revise documentation and training. 
· Partners with department leadership on training requests and priorities. Collaborates with subject matter experts to develop and deliver specific trainings. 
· Employees are expected to report to work as scheduled, participate in all assigned meetings, and meet established performance and accountability standards. 
· Other duties as assigned. Essential functions listed are not necessarily exhaustive and may be revised by the employer, at its sole discretion. 

Qualifications 

Education 
· Bachelor’s degree in a relevant field, or an equivalent combination of education and highly relevant experience required. 

Experience 
· Two (2) years experience as a systems trainer with experience working with medical management workflow systems such as: ZeOmega Jiva, TruCare Casenet, Medecision, CareAdvance, and/or Electronic Health Records (EHR) required. 
· Experience delivering both clinical and non-clinical training required. 
· Training and curriculum design, especially clinical and medical management education preferred. 
· Experience working with and supporting clinical medical management programs (utilization management, case management, disease management) and teams preferred. 
· Experience in healthcare insurance industry preferred. 
· Experience with project plans preferred. 

Employment Eligibility 
· Complete and successfully pass a criminal background check 
· Has not been sanctioned or excluded from participation in federal or state healthcare programs by a federal or state law enforcement, regulatory, or licensing agency 

Knowledge, Skills, and Abilities 
· Curriculum development to support the delivery of training, utilizing a blend of delivery methodologies; including classroom training and self-paced on-line training. 
· Excellent training delivery skills including patience, understanding of adult learning styles, high level of audience engagement, and ability to modify training plans in real time in response to learner needs 
· Creative and solution-oriented attitude towards problem solving. 
· Excellent written and oral presentation skills. 
· Strong relationship skills, being able to problem solve and reach consensus. 
· Strong organizational skills and accurate work results. 
· Collaborate with others in a respectful manner. 
· Perform all functions of the job with accuracy, attention to detail and within established timeframes. 
· Meet attendance and punctuality standards. Demonstrate professional courtesy to others and maintain confidentiality. 

SENSORY/PHYSICAL/MENTAL REQUIREMENTS 

Sensory*: 
• Speaking, hearing, near vision, far vision, depth perception, peripheral vision, touch, smell, and balance. 

Physical*: 
• Extended periods of sitting, computer use, talking and possibly standing 
• Simple grasp, firm grasp, fine manipulation, pinch, finger dexterity, supination/pronation, wrist flexion 
• Frequent torso/back static position; occasional stooping, bending and twisting 
• Some kneeling, pushing, pulling, lifting and carrying (not over 25 pounds), twisting and reaching 

Mental: 
• Frequent decision-making. Ability to gather and assess data, determine appropriate actions, apply protocols and knowledge to unique situations, problem-solve and provide consultation 

WORK ENVIRONMENT 

Office environment with frequent environmental exposure to low-grade radiation from computer monitors; fast paced with frequent interruptions.