Details and Application
Position Type: Non-exempt
Hours: FT – 40 hr/week, 8am-5pm onsite in Redmond, WA
As the Learning Facilitator, you will help empower our team onsite at Microsoft in Redmond to aspire to and achieve a high level of performance and personal job/career fulfillment. We are seeking a team player who is passionate about learning and able to play an integral role in supporting and advancing our strategic vision through training solutions.
Partnering with the Learning & Development Specialist, you will coordinate, schedule, and execute training programs and systems supporting our employees. With a life-long learning approach, you will be primarily responsible for the education and evaluation of our new team members as well as deliver workshops to support our continuing education efforts for the rest of our team.
Duties and Responsibilities include but are not limited to:
Provide professional and engaging classroom instruction and facilitation using a variety of training methodologies including powerpoint, e-learning, storytelling, social learning, and gamification.
Inspire and motivate our new team members through clear and consistent messaging of the core job responsibilities and our company vision.
Provide instruction on various technologies, websites and software that are specific to the employee’s role.
Deliver continuing education workshops on soft skills and job-specific skills.
Ensure a variety of learning styles and learning pace can be met by selecting appropriate methods for classroom instruction.
Advocate and encourage employees to access learning on our internal online university.
Provide voice-over and video training for e-learning courses, online workshops and how-to-videos.
Handle all logistics of classroom training sessions including: coordinating rooms, calendars, class schedules, and job-shadowing.
Plan and schedule guest speakers/trainers to enhance the classroom training experience.
Organize learning events such as train-the-trainer.
Ensure each training has the necessary materials, supplies and working technology.
Work with other leaders to schedule on-the-job visits for new hires.
Work with L&D Specialist on design of online curriculum and assignments.
Collect and analyze feedback to improve programs before, during, and after implementation.
Maintain employee learning and development records (paper and electronic) and share information with stakeholders and L&D Manager.
Monitor learner progress and instructional program effectiveness; establish and maintain a learning environment that actively promotes learning engagement and participation.
Provide feedback to trainee’s supervisor and closely communicate transition plan from new hire training to the job.
Regularly identify and adjust classroom content as policies and procedures change. Keep L&D team and documentation up-to-date regarding training and content.
Solicit feedback from participants, peers, and L&D Manager in order to grow and evolve as an expert facilitator.
Assist with design or sourcing effective instructor-led programs
Participate in collaborative brainstorming sessions, contributing input as well as receiving feedback and suggestions
Provide suggestions to improve new and existing curricula.
Create job aides and assist in creating other “how-to” items to fulfill learning objectives and close performance gaps.
Serve as a resource to L&D Specialist for new e-learning content and provide feedback on existing courses.
Assist with creation of manuals and resources guides.
Research and identify ways to use technology effectively in development design.
Work with L&D Team as well as Subject Matter Experts to identify new training opportunities.
Consciously and consistently seek opportunities to further own professional education.
Research, assess appropriateness, and utilize latest learning industry trends and knowledge to achieve learning objectives.
Seek constructive feedback to gain perspective on personal development needs.
Identify and establish solid working relationships with key site personnel and customers.
Adjust to the ever-evolving needs of the business and the team. Embrace change.
Go “behind the scenes” and learn basic functions of LMS administration and e-learning design.
1-2 years of experience in training, learning and development, consulting, or similar program development and implementation
1-2 years of face-to-face training or facilitation experience
Demonstrated effective training, facilitation, and communication skills, including writing, listening, speaking, and delivering engaging presentations and learning
Experience with various learning methodologies.
Advanced skill level with Microsoft Office software (Word, PowerPoint, Excel, Outlook, Internet Explorer)
Demonstrated strong customer-focused communications and actions
Excellent written/verbal communications skills; time and project management skills, ability to keep the mission in view while attending to details
Highly motivated, optimistic and curious
Flexible and adaptable; embraces change
Empathetic and driven to help people learn, grow and succeed
Ability to work independently with minimal oversight
Bachelor’s degree in human resources, education, instructional design, business, psychology or relevant degree program
Experience with skill assessment and learner evaluation
Experience working with learning management systems and Articulate
Strong base of knowledge around adult learning theory and instructional design theory/implementation, including models such as ADDIE, Kirkpatrick
Proven ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate)
Regular talking, hearing and communicating, in both one-on-one and group settings, in person, by phone and electronically. Frequent walking, reaching with hands and arms, and lifting and/or moving up to 30 pounds and occasional lifting and/or moving up to 40 pounds in set-up for and delivery of training programs. Close vision, distance vision, and ability to adjust focus. Sit, stand and walk/or walk for long periods of time. Travel (e.g. walking, taking a shuttle etc.) from building to building. Bend, reach, and squat frequently to perform necessary job functions.
This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.
Job Type: Full-time
PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.