Position: WATrac Statewide Training Manager

OVERVIEW

WATrac is a web-based health and medical incident management system used by public health and healthcare agencies throughout the State. The system is designed to track bed availability, agency status, and resource availability for designated healthcare facilities within the state. The system also provides emergency alerting capability, online chat rooms, patient tracking, virtual document storage, and an inventory tracking module, making WATrac an effective tool for situational awareness daily and during healthcare emergencies. www.nwhrn.org

POSITION SUMMARY

The WATrac Statewide Training Manager (“Training Manager”) will work with the Northwest Healthcare Response Network (NWHRN), the Washington State Department of Health (DOH), and other local and regional partners to provide training and coordinate access to WATrac. The Training Manager will serve as the primary training provider and as a technical expert for the continued implementation of WATrac. This position is responsible for ensuring regular trainings are provided to WATrac users and for maintaining curricula and training materials that reflect current system upgrades and features. The Training Manager will develop metrics that measure program effectiveness.

The Training Manager will travel independently throughout the state and work closely with staff and leadership at healthcare and public health organizations to provide training and access to WATrac. The Training Manager must be innovative and collaborative and is expected to build and maintain good working relationships with healthcare and public health partners throughout Washington State.

The position reports to the WATrac Statewide Implementation Manager, and works full time at NWHRN’s office in Tukwila, Washington.

DUTIES and RESPONSIBILITIES

I. Statewide Training

Responsible for statewide training of WATrac and overall training program management.

· Oversee curriculum development and implementation to support short and long term objectives.

· Lead the development, delivery and administration of the training program: curricula, class materials, and communications for instructor-led and e-learning environments. Update all materials continuously to keep current with system upgrades.

· Ensure statewide user training is regularly provided. Conduct in-person trainings and/or webinars and presentations to large groups and diverse audiences.

· Develop projects that assist WATrac customer agencies in satisfying CDC and ASPR grant deliverables and that support Healthcare Capabilities.

· Manage data gathering related to program responsibilities; create and schedule complex and/or standard data reports for regions and the state as needed or requested.

II. Technical Expert

Serve as a technical expert for the WATrac system, including system settings and configurations.

· Respond to user’s requests for technical assistance; create facility and user accounts; assign permissions and content rights; and assist with facility setup information.

· Extract data for reports.

· Troubleshoot and analyze issues related to the application, and facility and user accounts.

· Communicate regularly with external partners, DOH, the system vendor, and other agencies regarding technical issues.

· Maintain a record of customer comments and requests, and lessons learned from trainings and exercises.

III. Program Administration

Assist with program administrative functions.

· Participate in the WATrac Advisory Group as a member of the WATrac Team.

· Develop an annual training workplan to include all new and ongoing projects; to include definition of project outputs and activities. Facilitate prioritization and approval of work plan projects by the Advisory Group.

· Provide oversight of project related expenditures to ensure spending remains within budget limits and evaluate projects for financial and staff impact.

· Participate in and/or facilitate workgroups and committees as necessary for new sector implementation, piloting new modules, etc.

· Assist with the annual administrative review, i.e. alert types, reports, roles, policies.

· Draft training process recommendations, usage guidelines, and related policies and procedures for presentation to the Advisory Group.

· Maintain accurate contact and distribution lists.

· Develop communications about features and changes. Provide activity updates to keep users and healthcare agencies informed of system status. Examples include newsletter, website, and Facebook page.

IV. Support for exercises and response

Provide statewide support for use of WATrac during exercises that utilize the modules of the system and during times of activation and response.

QUALIFICATIONS

• Bachelor's degree in health or public administration; OR any equivalent combination of education and experience which would provide the knowledge, skills, and abilities to successfully perform the duties described in this job announcement.
• Demonstrated experience developing communications, training materials, reports, procedures, policies, and agreements.
• Demonstrated project management experience, including team leadership, coordinating work done by a team and resolving disputes.
• Knowledge of adult education and instructional design methods, processes, procedures and techniques.
• Excellent written and oral communication and presentation skills.
• Exceptional computer skills including Adobe Acrobat Professional, MS Word, PowerPoint, Excel, and Publisher.
• Experience with web-based user interface, relational database design, and creating queries.
• Knowledge of hospitals and/or healthcare organizations or systems.
• Demonstrated ability to respond to inquiries within the framework of the existing political climate.
• Demonstrated experience serving on inter-jurisdictional groups and/or community.
• Demonstrated ability to build collaborative relationships across disciplines.
• Ability to travel to meetings locally, statewide and nationally.

Desired Qualifications:
The most desirable candidates will have:

• Experience as a trainer for technical systems.
• Master’s degree
• Knowledge of the public health system in Washington.
• Knowledge of emergency management and incident command.

Applications are Due By: June 2, 2014.

Applications will be reviewed on a rolling basis.

Please send a cover letter and resume to: hr@nwhrn.org with the subject line:

“WATrac Training Manager position”

or via mail to: WATrac HR , c/o NWHRN

7100 Fort Dent Way, Suite 210, Tukwila, WA 98188

Questions may be answered via email. Please send all inquiries to: hr@nwhrn.org.