Department:

17712 - Learning & Organizational Effectiveness

Reports to Job Title:

Director, Learning & Organizational Effectiveness

Supervises:

Does not supervise others

Approvals

Effective Date:

4/29/2013

Next Review Date:

4/29/2016

SIGNATURES:

Supervisor:

Next Level Approval:

Human Resources:

SECTION I:  Job Information

Job Family:

EDU

ASC Code:

1

FLSA Status:

Exempt

ADA Profile:

Administrative 1

 Group Credentialing Code:

JOB SUMMARY:

Responsible to design, deliver, and evaluate the effectiveness of instructor-led, online, and blended educational programs for Children's employees.  Develops and provides performance-focused interventions in support of achievement of individual and organizational performance goals.

SECTION II:  QUALIFICATIONS

The minimum qualifications listed below (along with education/experience) are representative of the knowledge, skills and abilities needed to perform this job successfully.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities of this position.

Minimum Education and Experience:  (Identify only education requirements that are legally defensible – e.g., an attorney needs a Juris Doctor)

Required Education/Experience:

-  Master's Degree in adult education, organizational behavior or related field

-  Minimum of four (4) years organization development experience, including instructional design/delivery experience in healthcare

-  Up-to-date knowledge of change management principles and practice

-  Portfolio of training design work that includes business skills and processes, management / leadership development, and customer service.

Required Credentials:

-  N/A

Preferred:

-  Five (5) or more years instructional design / delivery / consultation experience in a hospital setting

-  Demonstrated ability to use authoring software

-  Portfolio of work that includes design of programs related to diversity / change management.

Knowledge, Skills, and Abilities:

-  Knowledge of adult learning practices in instructor-led, online, and blended methods

-  Working knowledge of project management methods and processes

-  Knowledge of MS Office and software applications, and proficiency using Outlook, Word, Excel and PowerPoint

-  Strong consultative skills and demonstrated ability to effectively utilize a consultative approach when working with internal customers

-  Strong oral/written communication and interpersonal skills demonstrated during interactions with people of varying personalities, cultures, and professional disciplines

-  Strong classroom presentation skills on varied topics and to audiences of varied disciplines and organizational levels

-  Strong project management skills

-  Strong analytical skills, and ability to apply disciplined approach to needs assessment and program evaluation

-  Demonstrated ability to conduct effective front-end analysis as prerequisite to interventions / program design

-  Demonstrated ability to create effective solutions that achieve objectives using appropriate methodologies and best practices in program design

-  Able to establish plans and manage through implementation

-  Able to work with equal success independently or as part of an interdependent team

-  Able to effectively prioritize work and handle multiple, simultaneous projects.

SECTION III:  PRIMARY JOB RESPONSIBILITIES AND ACCOUNTABILITIES:  (Please list no more than 10 primary job responsibilities).  The primary job responsibilities and accountabilities listed below represent work performed by this position and are not all-inclusive. The omission of a specific accountability will not preclude it from the position if the work is similar, related, or a logical extension of the position. 

Organization development consultation:

-  Consult with internal customers on responses to issues related to work unit effectiveness, with emphasis on change management

-  Design and facilitate interventions in response to identified issues

-  In concert with chain of command and key stakeholders, develop and champion strategic approach to organization development

-  Report trends and observations of organizational development to appropriate stakeholders; make recommendations for change

-  Maintain state-of-the-art knowledge on topics related to change management / leadership, performance consultation, organizational effectiveness, etc.

Program/Project Management:

-  Administer training programs by handling tasks including but not limited to:

   - Scheduling

   - Identifying and assigning trainers

   - Training and managing contract/internal volunteer trainers

   - Ensuring documentation and reporting

   - Maintain up-to-date training content

-  Continually assess training needs; identify and recommend responses

-  Devise and implement methods for determining learning transfer and application of educational events; ensure evaluations take place on a consistent and timely basis

-  Produce regular reports and analysis for presentation to management / executive leadership.

Educational Program Design and Delivery:

-  Work collaboratively with stakeholders/program managers to define organizational / learner objects and evaluation measures; ensure performance measures are in place for all programs

-  Evaluate and choose delivery methodology; ensure methodologies are appropriate for content and audience

-  Design approach and content in support of identified objectives

-  Create ancillary materials (e.g., manuals, PowerPoint presentations, job aids, etc.);  ensure materials are clear, concise and graphically appealing

-  Revise programs to reflect new information or re-design programs in response to feedback from evaluation process; ensure educational programs are always up-to-date and reflect learner preferences

-  Develop train-the-trainer / train-the-facilitator courses and others as assigned; monitor and coach internal trainers.

Training delivery and event facilitation:

-  Deliver course / workshops

-  Provide facilitation services for groups; facilitate educational events using excellent group management techniques and application of best instructional/facilitation practices.