FIERCE TRAINING SUPPORT ADMINISTRATOR

Job Description

ABOUT FIERCE

Fierce, Inc. is a globally recognized leadership development and training company based in Seattle, WA. Our mission is to

transform the conversations central to our clients’ success. Our clients rely on us to deliver programs that transform

cultures and help them gain a sustainable competitive edge.

JOB OVERVIEW

This individual reports to the VP of Learning and will manage and support tactical aspects of Fierce program planning,delivery, and follow-up.

In this role, the individual will provide tactical solutions and support for the delivery and maintenance of trainingprograms. (S)he will collaborate with Master Facilitators to manage consistent materials and communications with program participants and facilitators. As an integral part of the Fierce Learning Team, this role will also drive projects and processes to ensure continued success of program offerings through partnership with the Sales, Marketing, and Support functions. This is a role for a detailed and data oriented professional with a bias toward action and a strong attention toward service to others through clear, effective communication and support.

RESPONSIBILITIES & REQUIREMENTS

This individual will be responsible for the following:

 Manage all participant and facilitator communications in partnership with the Support team.

 Coordinate TTT assignments in partnership with the Support team and follow-up with facilitators as needed.

 Track and report on facilitator campaigns on the direction of the VP Learning and in partnership with Marketing.

 Manage facilitator database, alerting Business Development when changes are discovered; i.e., person changed companies, etc . . . .

 Manage learning delivery, sustainment, and improvement projects as required.

 Track facilitator utilization through Outlook and Salesforce and produce bi-monthly reports.

 Track and produce reports on Mindmarker utilization.

 Ensure quality of training collateral (journals, PPT’s, webinars, etc.) in partnership with Marketing.

 Utilize online platform (Salesforce) to track and manage program registration.

 Produce and support virtual classroom delivery and ancillary activities.

 Manage pre and post session participant communications.

 Manage online community (MyFierce-powered by Salesforce) for facilitators.

 Respond to incoming questions and troubleshoot online access issues for facilitators.

 Gather data and report on training delivery and effectiveness.

 Support the expansion of Fierce learning services as directed by the VP Learning.

 Continuously explore innovative solutions for process improvement in program delivery and facilitator support.

 Less than 10% travel.

 Other Duties as assigned.

QUALIFICATIONS

 BS/BA degree preferred, with at least 2 years related experience in a training or similar environment.

 Experience in supporting online training.

 Awareness of various training modalities.

 Self-starter with strong organizational skills and an ability to plan, drive and execute projects with minimal supervision.

 Data driven with methodical approach to collection and dissemination of data.

 Proven ability to thrive in a fast-paced, high-energy, rapidly evolving and changing environment.

 Proven creativity and openness to new approaches and emerging change.

 Strong leadership skills and presence to interact with all levels of employees.

 Ability to prioritize in a fast paced environment.

 Excellent verbal and written communications skills.

 Equally strong with building interpersonal connections and communicating effectively as they are with data analysis, organization, and presentation of the data.

TO APPLY FOR THIS POSITION

Please send your resume and letter of interest to Fierce, Inc at jasmine@fierceinc.com.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.